This policy was last updated: 30th April 2018
Your cancellation and refund policy if you are a consumer
1.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 1.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
1.2 However, this cancellation right does not apply in the event that the tamper evident seal is broken or products have been opened.
1.3 You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day you receive the Products.
1.4 To cancel a Contract, you must contact us in writing by sending an e-mail to firstname.lastname@example.org
You may wish to keep a copy of your cancellation notification for your own records.
1.5 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 1.5 If you returned the Products to us because they were faulty or mis-described, please see clause 1.6
1.6 If you have returned the Products to us under this clause because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
1.7 We refund you on the credit card or debit card used by you to pay.
1.8 If the Products were delivered to you:
(a) you must return the Products to us within 30 days;
(b) unless the Products are faulty or not as described (in this case, see clause 1.6), you will be responsible for the cost of returning the Products to us;
(c) you must send the product back to using the equivalent of a ‘signed for’ service. Whichever service you choose will ensure that the products are tracked, and require proof of delivery to us. The Warehouse Address is: CHRIS JAMES MIND BODY LIMITED, Unit H04 + H15, 1a Rugby road, Twickenham, Middlesex, TW11DG
(d) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
1.9 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
1.10 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
2.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
2.2 Delivery will be completed when we deliver the Products to the address you gave us. Delivery in the UK is routinely between 2-5 days or as stated in the Dispatch Confirmation.
2.3 If no one is available at your address to take delivery, a note will be left for you to arrange collection or re-delivery.
2.4 The Products will be your responsibility from the completion of delivery.
2.5 You own the Products once we have received payment in full, including all applicable delivery charges.
3. International delivery
3.1 We deliver overseas but there may be restrictions on the delivery of certain Products to certain international delivery destinations in which case we may not be able to deliver to you and may not be able to accept your order.
3.2 If you order Products from our site for delivery to certain international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
3.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
3.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
3.5 The time for delivery of international orders is currently between 3-21 working days but this may be updated from time to time.
3.6 The price of a Product does not always include delivery charges. Our delivery charges are as quoted on our site from time to time.
© 2018 Chris James Mind Body Limited |CANCELLATION AND REFUND POLICY